Help Desk Supervisor
Rekall Technologies Rekall Technologies Matawan, NJ Matawan, NJ Full-time Full-time $60,000 - $70,000 a year $60,000 - $70,000 a year 8 days ago 8 days ago 8 days ago Rekall Technologies is a Managed Service Provider (MSP) offering IT and Cloud services to small and medium business nationwide.
Rekall is currently looking to fill a Help Desk Supervisor position.
The Help Desk Supervisor is responsible for managing the support team that provides technical support to our end-users.
Responsible for ensuring that all incidents and service requests are resolved within agreed Service Levels and customer satisfaction.
In addition, the candidate will organize support ticket distribution which handles various IT-related issues and requests across all IT services.
The Help Desk Supervisor will also be responsible for dispatching service tickets, matching tickets to technicians, organizing monthly ticket time reports, and working closely with the Executive Director.
Please note that this role does not deal with clients directly as the Help Desk Supervisor does not speak with clients, only to the helpdesk technicians.
Essential Functions Manage the IT Service Desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train, and support IT Service Desk representatives and technicians Establish customer service standards and contribute to improving customer support Provide feedback to management Develop reports on team productivity Identify and pursue service improvement initiatives Bring complaints, suggestions, and compliments to management Job Qualifications Work experience as an IT Service Desk Manager Solid IT support experience 3 years of experience managing IT teams Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
4 years Schedule:
8 hour shift Monday to Friday
Experience:
MSP:
2 years (Required) service desk management and ticket coordination:
3 years (Required) IT support ticket system management:
3 years (Required) License/Certification:
residence in New Jersey or live in New Jersey (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Rekall is currently looking to fill a Help Desk Supervisor position.
The Help Desk Supervisor is responsible for managing the support team that provides technical support to our end-users.
Responsible for ensuring that all incidents and service requests are resolved within agreed Service Levels and customer satisfaction.
In addition, the candidate will organize support ticket distribution which handles various IT-related issues and requests across all IT services.
The Help Desk Supervisor will also be responsible for dispatching service tickets, matching tickets to technicians, organizing monthly ticket time reports, and working closely with the Executive Director.
Please note that this role does not deal with clients directly as the Help Desk Supervisor does not speak with clients, only to the helpdesk technicians.
Essential Functions Manage the IT Service Desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train, and support IT Service Desk representatives and technicians Establish customer service standards and contribute to improving customer support Provide feedback to management Develop reports on team productivity Identify and pursue service improvement initiatives Bring complaints, suggestions, and compliments to management Job Qualifications Work experience as an IT Service Desk Manager Solid IT support experience 3 years of experience managing IT teams Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
4 years Schedule:
8 hour shift Monday to Friday
Experience:
MSP:
2 years (Required) service desk management and ticket coordination:
3 years (Required) IT support ticket system management:
3 years (Required) License/Certification:
residence in New Jersey or live in New Jersey (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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