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Technical Support Engineer (College Grads!)

Overview:

iCIMS is seeking a recent grad to join our Customer Support team! As a Technical Support Engineer, you'll play an essential role in the success of our customer base by identifying and remedying any technical obstacles that might prevent our customers from accomplishing their goals. We're looking for a superhero -a true advocate of the customer experience, who goes above and beyond the line of duty to satisfy and delight our customers. If you're not afraid to step in and save the day and enjoy exercising problem-solving skills in a collaborative, yet results-driven environment, then we'd love to bring you aboard!

iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies - passion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovation- then you're just what we're looking for!

iCIMS is a high-growth Software-as-a-Service (SaaS) company that's voted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software provider - delivering technology that supports more than 3,500 contracted customers around the globe. Committed to both growth and stability, we have a lot of opportunities for career advancement within our organization. Come grow with us. Apply today!

Responsibilities:
  • Use superior customer service skills by keeping a positive, caring, can-do attitude for our customers
  • Address and resolve customer concerns and issues in a timely manner
  • Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
  • Responsible for learning iCIMS' platform and ancillary products quickly and providing accurate information about them to our customers
  • Independently collects and tracks information and details of the problem
  • Troubleshoot customer issues using remote desktop software
  • Interact with customers through phone and email to address and resolve concerns and issues
  • Dedicate yourself to the success and satisfaction of our customers
  • Attempt to resolve customer issues or escalate to advanced personnel if necessary
  • Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies
Qualifications:
  • BA/BS or equivalent in Technology and/or related fields
  • Minimum of 0-2 years of technical support experience
  • Must have good working knowledge of Windows/Mac OS and its components
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Capable of multi-tasking in a fast-paced work environment
  • Ability to be flexible in work schedule; including nights
  • Strong knowledge of web-browser based technologies
  • Experience with system networking, TCP/IP and DNS
  • Experience with HRIS, CRM and / or ATS is a plus
  • Graduation dates between January and May 2017

iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law .

Not ready to apply? Connect with us for general consideration.


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